Terms & Conditions

Last updated: October 2024

1. Acceptance of Terms

By using Vitarna's services, you agree to these terms and conditions. If you disagree with any part of these terms, please do not use our services.

2. Services

Vitarna provides:

  • Medicine delivery services
  • Online pharmaceutical consultation
  • Prescription verification and fulfillment
  • Emergency medicine delivery

3. Prescription Requirements

Prescription medicines require a valid prescription from a licensed medical practitioner. We reserve the right to:

  • Verify prescriptions with the prescribing doctor
  • Refuse to fill invalid or suspicious prescriptions
  • Maintain prescription records as per legal requirements

4. Delivery Terms

  • Delivery times are estimates and may vary
  • Additional charges apply for emergency/same-day delivery
  • Customer must be available to receive the delivery
  • Photo ID may be required for prescription medicines

5. Payment Terms

  • Payment is due upon delivery unless otherwise arranged
  • We accept cash, UPI, and digital payments
  • Prices are subject to change without notice
  • Refunds are processed as per our return policy

6. Limitation of Liability

Vitarna's liability is limited to the cost of the medicines provided. We are not liable for any indirect or consequential damages.

7. Contact Information

For questions about these terms, contact us:

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